Faith-based DipJar users operating with Vanco Payment Solutions will have a different experience. Please refer to the provided documentation.
DipJar does not feature the ability to refund/reverse transactions. We recommend that if absolutely necessary, you directly reimburse a donor that wishes to withdraw their donation. However, should you still wish to reverse a transaction shortly after it has occurred:
Please contact us with the following information:
• Cardholder name
• Transaction amount
• Last 4 digits of the card used
• Date and approximate time of transaction
We'll do everything possible to reverse the transaction. If a disbursement that contains this transaction has already occurred, or occurs between your request and your next disbursement, the transaction cannot be reversed. You will need to reimburse your donor directly.