What is the Donor Covered Fees Option?
This feature gives you the ability to pass on transaction fees to your donors. When turned on, your organization will receive 100% of the intended donation.
How do I turn it on?
Log into your Dashboard, go to Settings, then Account. Check the "Yes" button for the Donor Covers Transactions Fees Option. Be sure to reboot your DipJar device(s) once making this change.
Once turned on, all future transactions will pass the transaction fees onto the donor. Note: turning on the features does not work retroactively. Past donations will not be affected.
If turned "on", does it apply to all my DipJars, Spark, and SparkVirtual campaigns?
Yes! Simply checking "yes" to enabling the Donor Covers Transaction Fees Option in your Account Settings will turn these features on for all DipJars, Spark, and SparkVirtual campaigns attached to your organization's account.
How will donations display on my thermometer in Spark and SparkVirtual campaigns?
You have the option to display gross (before transaction fee) or net (after transaction fees have been deducted) donations on your thermometer.
Select 'Donation Display Option' when creating your campaign, or editing pre-existing campaigns to choose whether to display gross or net donations.
Note: turning on this feature will retroactively adjust the displayed amounts. It will not affect any donations made, but will simply change donations to show in gross or net dollars depending on which option is chosen.
How will the donor know they are paying the transaction fees?
When using your DipJar, we suggest placing a sign next to your DipJar to notify donors that they will be covering the transaction fees associated with their donation. When Donor Covered Fees is set to "Yes", there will be a button in the Dashboard Account Settings to print a sign.
Here is an example sign that you would print from your Dashboard. Your signage would have your account's correct transaction fees included in the sign.
For Spark and SparkVirtual campaigns, the donor will see a message on the donation page that tells them a transaction fee will be added to their donation at checkout to cover the credit card processing fees.
Here's what it looks like to the donor for Spark and SparkVirtual campaigns:
Please reach out to firstname.lastname@example.org with any questions regarding the Donor Covered Fees Option!